SESSION ONE

Keynote

Birgit

Mager

President of Global Service Design Network, Service Design Professor at KISD, Cologne, Germany

Aline

De

Araujo

Alonso

Service Design Network (SDN) Project Manager, Service Design Impact Report

Louise

Downe

Head of Design for the UK government, Government Digital Service

Cat

Macaulay

Head of User Research and Service Design in Scottish Government

Simon

O'rafferty

Design Research Fellow, Environmental Protection Agency (EPA) Ireland

SESSION TWO

Keynote

Pat

Mcloughlin

Chairperson of the National Oversight and Audit Commission (NOAC)

Orla

Flynn

Vice President for External Affairs at Cork Institute of Technology

James

Fogarty

Deputy Chief Executive, Cork County Council

Julianne

Coughlan

Acting Senior Executive Officer, Cork County Council

Alan

Ainsley

Partner at Snook, one of the UK's leading Service Design businesses.

Heather

Madden

Project Leader at Cork Institute of Technology

Michelle

Nelson

Student Services Redesign Project Manager, University College Cork

Samantha

Jones

Former Director of the New Care Models Programme, National Health Services (NHS) England

SESSION THREE

Keynote

Lorna

Ross

Group Design Director, Fjord Dublin

Paidi

O'reilly

Innovation Specialist and Research Fellow, University College Cork (UCC)

David

Sammon

Professor, Information Systems at University College Cork

Lesley

Tully

Head of Design Thinking at Bank of Ireland

Sarah

Drummond

Co-founder and Managing Director of Snook

Hilary

Jones

Customer Ambassador for Firmstep and former Deputy Chief Executive for Scarborough Council