Head of Design for the UK government, Government Digital Service
Louise is Head of Design for the UK government, based at GDS where she leads a 300 strong team of designers working across government to transform services.
Louise joined GDS in 2014 as the first service designer in government and has established the discipline since then. She is now programme director for the new Services authority at GDS.
With a background in Art, Linguistics and Economics Louise started her career as a writer and producer at Tate, where she lead on digital audience development before working as a consultant in the re-design of large, recently privatised utilities like health, telecommunications, energy and finance.
She’s a passionate believer in using design to solve complex problems and is a prominent protagonist in the design industry – redefining the practice of service design to be a practical, technically embedded profession.