Jesse

Grimes

Principal Service Designer, Informaat (the Netherlands) Vice President, Service Design Network

Jesse is a senior-level service designer with seventeen years of international experience. In 2008 he set up the service design practice at Informaat, a strategic design and CX consultancy based in the Netherlands. Since that time he has worked with some of the largest private-sector companies and public-sector organisations in the Netherlands, applying service design practices and techniques to a range of challenges.

Jesse is active in both the Dutch as well as the global service design communities, and regularly hosts and speaks at events, and trains others in service design techniques. He is the Vice President of the global Service Design Network (SDN), as well as Editor-in-Chief ​and contributor to the service design journal “Touchpoint”​. In 2014 he helped found the SDN Netherlands National Chapter, and was a co-organiser of the SDN’s Global Conference 2016 in Amsterdam, which attracted 650+ people from the service design community and related disciplines.