Project Leader at Cork Institute of Technology

Heather Madden is a Project Leader at Cork Institute of Technology and plays a key role in identifying, researching and pursuing process improvements across the institute. Facilitating discussions and workshops in order to generate ideas and identify opportunities is a key step in enhancing the experience for both staff and students whilst aligning people, process and technology. Service Design has allowed Heather to merge her creative skills with her analytical and technical expertise in order to simplify user experience and design and deliver better services. She is at the final stages of completing a practice-based doctorate focused on designing change in the higher education sector.