Session 1


In the opening session, 5 Global Design and Innovation leaders will discuss service design policies, perspectives and practices in an international context.

Which countries are leading the charge in service design? What can we learn from them and how can we apply those lessons to the public and private sectors?

Session 2

Transforming the future

In the second session of the day delegates will hear how Service Design is making an impact on addressing the transformation agenda in the public sector.

Where is Service Design being used and embedded in national government, local authorities, third level institutions etc? How can Service Design transform Public Services?