SERVICE REPUBLIC IS EXCITED TO HOST
THE INTERNATIONAL SERVICE DESIGN EXPERIENCE AT
FOTA ISLAND RESORT CORK ON TUESDAY 26TH SEPTEMBER 2017.

 

Register now

The event is being organised by
Cork County Council (CCC) and
Cork Institute of Technology (CIT)
in conjunction with the
Service Design Network (SDN) which represents the global service design community internationally.

This is the first event of its kind in Ireland and will be an exciting opportunity for people from all sectors interested in service design and design thinking to meet and share their ideas and experience.

Design is a major factor in contributing to the transformation of products and services for all types of organisations.  It allows companies to become more competitive and innovative and to delivery value to their customers.

Design led innovation can make services more efficient, effective and at the same time deliver faster, clearer services that people actually want.  Design can help to change employee behaviour and solve practical problems by shaping the customer experience over time.

Service Design is the set of tools and techniques, such as stakeholder mapping, service blueprinting, customer journey mapping, which can help to solve problems by making the services delivered more useful, usable, efficient and user-centred.

It is a unique opportunity for delegates to hear first hand from an array of highly influential and respected speakers about the growing range of service design initiatives that are underway in both the public and private sectors.

SESSIONS

SPEAKERS

Gina

London /

Tim

Lucey /

Birgit

Mager /

Aline

De

Araujo

Alonso /

Louise

Downe /

Cat

Macaulay /

Simon

O'rafferty /

Pat

Mcloughlin /

Orla

Flynn /

James

Fogarty /

Julianne

Coughlan /

Alan

Ainsley /

Heather

Madden /

Michelle

Nelson /

Samantha

Jones /

Lorna

Ross /

Paidi

O'reilly /

David

Sammon /

Lesley

Tully /

Sarah

Drummond /

Hilary

Jones /

Jesse

Grimes /

 

 

Find out more

LOCATION

FOTA ISLAND RESORT
CORK, IRELAND

 

EXCLUSIVE CONFERENCE VENUE